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Frequently Asked Questions
1. Do you have a physical store?
No, we currently operate as an online store. However, we can accommodate walk-in visits strictly by appointment only.
2. Why is your filament so affordable?
Because we operate online and do not carry the high overhead costs of a physical retail store, we’re able to offer quality filament at competitive prices.
3. Do you deliver anywhere in South Africa?
Yes, we deliver nationwide across South Africa and offer reliable shipping through Pudo, or if your are within 10KM from our operations center we can deliver self to speed up delivery times.
4. How long does delivery take?
Delivery times usually range from 2–5 business days depending on your location and the selected courier option. If you are 10KM from our operating center we can deliver sooner.
5. Do you offer same-day dispatch?
Yes, orders placed early during business hours are often dispatched the same day, depending on stock availability.
6. Do you offer support if I’m new to 3D printing?
Absolutely. We’re happy to assist with basic filament selection, printer compatibility, and printing advice.
7. Can I collect my order?
Yes, collections may be arranged by appointment once your order is ready.
8. What payment methods do you accept?
We offer secure online payment through Yoco payment services for your convenience.
9. How can I contact you?
You can contact us via WhatsApp, email. How ever through WhatsApp is more convenient and you will get quicker reply
Where are located?
We are based in Boksburg, Johannesburg